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Responding to Demand Letters: Tone and Substance

Responding to a demand letter is as tricky as issuing a demanding letter. There are issues of getting the substance right and getting the tone right.

  • How time do you spend researching the law and laying out your case?
  • How much do you disclose about your favorable facts?
  • Is your goal settlement and, if so, how does that impact the tone of your letter?
  • Do you know enough about the letter writer and his or her client to gauge their likely reaction to your response? And when do you respond – right away, by any deadline given, or do you wait?

These and many other questions are addressed in this practical discussion of the tradeoffs of responding to demand letters.

  • Goals – do you want settlement or to make it go away – or are you preparing for litigation?
  • Law – how much do you research and push back?
  • Tone – are you assertive, making counter-demands, or conciliatory?
  • Facts – How much of what you know do you lay out?
  • Timing – responding right away, by a deadline in the demand, or later?

Thursday, February 10, 2022
1:00–2:00 PM


  • William J. Kelly III, Kelly Law Partners LLC, Denver, CO

February 10, 2022

North Carolina: 1.00 MCLE Hour

See pricing below.