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Who Are You? Pleased to Meet Me – What You Know About Yourself and Others, Consciously or Unconsciously (2021 Dispute Resolution Section Program)

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This program addresses issues impacting how we see ourselves, how we respond to others, how others respond to us and how we can attempt to handle all that goes on in our lives, while thriving in the dispute resolution practice area.

Gain insight into how understanding where others are in their lives impacts the ability to effectively negotiate. David Hoffman, D'Alermberte-Raven Award winner and Boston's 2020 "Lawyer of the Year" in Mediation, discusses the Internal Family Systems (IFS) model, the relationships between our internal voices and how this model can be used to promote more constructive conflict resolution.

Learn how to look for a balance between our personal lives and work lives, and walk through how to identify your own biases and use that awareness to achieve better balance both professionally and personally.

And of course, no dispute resolution program would be complete without a rules and opinions update from the Dispute Resolution Commission.


  • What Makes People Tick? – Perspectives on the Psychology of Conflict Resolution and Managing the Negotiation Within
  • Getting Lost In Our Own Lives
  • Unconscious Bias and How It May Affect You As a Neutral
  • Dispute Resolution Commission (DRC) Rules and Opinions
  • Technology in Mediation and Arbitration: Present and Future

Rebroadcast (Original Live Webcast Date: March 11-12, 2021)
Wednesday, May 5, 2021
8:55 AM–4:10 PM

Click here to view the full program agenda.


  • Steve Dunn, Miles Mediation and Arbitration, Charlotte
  • David A. Hoffman, Boston Law Collaborative, Boston, MA
  • Tara L. Kozlowski, North Carolina Dispute Resolution Commission, Raleigh
  • Robynn E. Moraites, North Carolina Lawyer Assistance Program, Raleigh
  • Shalanna L. Pirtle, Parker Poe Adams & Bernstein LLP, Charlotte
  • Ketan P. Soni, SoniBrendle PLLC, Charlotte
  • Monica Webb-Shackleford, Webb Shackleford PLLC, Raleigh
  • Danae C. Woodward, Woodward & Woodward PLLC, Charlotte

NCBA Dispute Resolution Section

  • Deborah L. Dilman, Southpark Family Law, Charlotte (Planner)
  • Steve Dunn, Miles Mediation and Arbitration, Charlotte (Planner)
  • John W. Ong, Cranfill Sumner & Hartzog LLP, Charlotte (Planner)
  • Danae C. Woodward, Woodward & Woodward PLLC, Charlotte (Planner)

North Carolina: 6.00 MCLE Hours

1.00 Ethics/Professional Responsibility
1.00 Substance Abuse/Mental Health
1.00 Technology Training
2.00 NC Dispute Resolution Commission CME


See pricing below. Discounts may be available for NCBA members who are students, law professors, judges or legal services/public interest attorneys. Call CLE at 919.677.0561 for details.