Ethics rules are more than mere strictures attorneys must observe. They also provide principles for successful and positive relationship with clients.
Even if the client's goal isn't fully satisfied – prevailing in litigation, closing a transaction, or something else – the relationship can still be positive. What the rules require and what clients want are often the same: Open and regular communication the status of work; a clear setting of expectations about billing; honesty about the challenges of particular matter; and a clear division of decision-making authority.
Counseling about matters they may not fully understand is essential to a successful relationship.
This program discusses how ethics rules provide principles and a foundation for successful and positive attorney-client relationships.
- Defining the scope of an engagement and setting reasonable expectations
- Counseling clients about an attorney's role and decision-making authority
- Setting a standard for ongoing communication with clients
- Candor about fees and expenses, and helping clients make good decisions
- Dispute resolution when things go wrong